! Important – For secure & safe delivery of your orders, the Courier Partners will ask for Aadhaar card copy (as an identity proof) / a stamp (only if you are a business) to deliver your order. This secure & safe delivery may include big-size parcels / big amount orders / remote area locations.
We generally ship all orders within 3-36 hours of order placement. Kindly Wait for 36 Hours & do not Contact us to know about your order shipping status. You can expect your order to be delivered to you in 2- 7 working days in major cities and 4 to 15 days for other locations. You can track your order online after we ship it.
Under 500g & Small Parcel, May be ship via Air Mode & it will take 2-7 Days to reach you
500g+ & Heavy Weight & Dimensional parcel will be shipped via Surface Mode ONLY & it will take 4-15 Days to reach you.
If you have any kind of parcel/order delay issue or you want your parcel early please contact that courier partner from whom we have shipped your order. Raj Aquarium is not a courier company, don`t ask or expect anything related to your expected delivery date.
* Do not rush/bother us to force shipping on Festival Days & Government Holidays. It’s Completely depends on our Courier Partners. We can`t do anything about it.
In the unlikely event, we are unable to deliver any items in your order, be assured that the full amount charged for the item will be refunded. We are committed to delivering your order accurately, in good condition, and always on time.
We currently deliver to most cities across India
We generally ship items within 2 working days of order placement. However, in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from our suppliers or due to prolonged public holidays.
In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded into the same account (online banking, credit card, debit card) that was used to make the purchase
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package and contact us directly to inform & tell us your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Please note all items will be shipped with a declaration (which may be deemed as an invoice) mentioning the price, as per Indian Tax Regulations
Once the product is shipped from our warehouse, the order cannot be canceled.
Keeping in view Indian Regulations, All LIQUID & HEAVY WEIGHT items will be shipped by surface only, which shall result in delayed arrival of products. Our request is that if you are in hurry to buy treatment products or such emergency products, consult our support team before making the purchase. The lead time required to deliver any Liquid item will be 3 – 10 Days, depending on your location.>
I have placed my order What next? –Sit back and relax. Once your order is confirmed, we will let you know your order ID and tracking details via E-mail or WhatsApp.
How can I check the status of my order?Tracking details will be sent to you via WhatsApp with the link where you can simply track your order online or in your Order Section (https://www.rajaquarium.in/myaccount/orders/).
What is the estimated delivery time? –Check the Given AWB Number / Tracking Id. On that page, the estimated delivery time is mentioned in business days which exclude Sundays and holidays. However, in rare cases, the actual delivery time may vary from the mentioned delivery time due to a number of factors such as:
Availability of the product with us
Your location
Or some unforeseen circumstances
In any such cases, we take the responsibility of keeping you informed about the expected delivery time via E-mail or WhatsApp.
Why I have not received my products yet? – – Your order may be delayed due to unforeseen circumstances. These unforeseen circumstances may include bad weather, some natural disaster, or political interludes. In any such case, we will inform you about the status of your product via E-mail/WhatsApp along with the expected delivery date. Keep checking your mailbox or message inbox for any updates.
Are there any hidden charges? –There are absolutely NO hidden charges when you shop with raj aquarium.com. The price which you see at the product page is exactly the amount which you are going to pay.
Which courier partner will deliver my order? Can I choose a preferred delivery partner myself for my order? – We have tied up with some of the most renowned and dependable logistic companies for smooth and quick delivery of your product. After dispatching your order, we will inform you about the details of the product and delivery partner via E-mail or SMS. And, we don’t facilitate our customers with the option of choosing a delivery partner themselves. However, we will let you know if any such service is launched in the future.
What to do if I find that my package is tempered or opened upon delivery? –At rajaquarium.in, we are committed to providing you with a wonderful shopping experience. However, there may be some problems with the delivery of the product. The following cases may be there:
If the parcel is opened.
If the product is damaged or tempered.
If the product has expired.
In case, the parcel is opened, please do not accept it and report the concern at rajaquarium.in.
If you or your family member/neighbor/friend received the Parcel, Make Unboxing Video (Very important). After that If you found that the product was tempered or damaged after opening the package. You have to do the following:
Report the concern to customer support at rajaquarium.in within 24 hours of receiving the product.
Share the unboxing video & images of the tempered/damaged product, and send it to rajaquarium.in. Make sure the taken Video & Images must be very clear.
We will immediately get back to you and your problem will be resolved appropriately within 1-7 working days. (or within the minimum possible time period) (or at the earliest)
In case the product has expired:
Report the concern to customer support at rajaquarium.in within 24 hours of receiving the product.
The product must be unused and unopened
We will immediately get back to you and your problem will be resolved appropriately within 4-12 working days. (or within the minimum possible time period) (or at the earliest)
How can I find out if rajaquarium.in delivers to my location or not? – Currently, we are delivering to PAN India. We always try to maximize our reach to the remotest of areas so that we can serve our customers in a more efficient manner. However, if you are unsure of whether a particular product can be delivered to your location or not, you can confirm it via WhatsApp Support which is available Monday – Saturday from 11:00 AM to 06:00 PM.
What if I was not available at the time when the delivery boy attempted delivery at my doorstep? Can I get my product now? –Usually, courier companies associated with us make more than one delivery attempt. If the customer is not available on the first delivery attempt, he or she may receive it a second time. If still, you are not able to receive the delivery, your order will be on hold. You can get in touch with us by WhatsApp or E-mail for a remedy in any such case & we will raise your concern to our courier partner so that they can deliver to you as soon as possible
What If My Order was not Delivered to me –If you didn`t receive your order that means something wrong with your given address or contact number. If our Courier Partner is unable to find your address or can`t contact you, they initiate the RTO (Return to Origin). This RTO is Chargeable & these charges will be taken/deduct from the buyer. We are not responsible for that Anyhow.
Do you ship internationally? – Unfortunately, we do not ship products internationally at this point in time.
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