Returns and Replacements are done free of cost if ONLY wrong products or damaged products are received by the customer.
Return Intimation: You can contact us via WhatsApp within 2 days from date of delivery. The details of the return (Order number or E-mail address, courier docket No or AWB No, and a valid Reason for Return) should be clearly mentioned.
Request for product return shall be accepted only if the product is damaged or when a wrong product has been shipped. In such a case, the buyer can either wait for re-shipment or re-placement of the product or request for payment refund which would be initiated within 7 working days.
Here are some RTO’s scenarios.
Wrong Address
Wrong Mobile Number
Didn`t Pick the Call from Courier Partners
Didn`t provide OTP to Courier Partners.
Didn`t give your identity proof (for secure & safe delivery) to courier partners if they ask.
If there is anything happens from the above-mentioned RTO scenarios or simply you have rejected the parcel at your doorstep, the issue will be considered from your end, and 4% of the total order cost +Shipping Charges + Shipping RTO Charges will be deducted from your order value before initiating your refund. Also, the refund will be initiated after ONLY we receive the RTO of your order at our location.
You can apply for a replacement within 2 days of the delivery. For raising a replacement request due to any reason, you just need to contact us on WhatsApp support along with the details of your product. Once the replacement request is made, we will initiate the process and ensure that the replacement is made at the earliest. Please ensure that the product is unused, not damaged, with the original packaging, and has a receipt or invoice with it.
*Please note that replacement will be made only after thoroughly investigating the reason for which youwant to replace the product.
We strive to ensure 100 % customer satisfaction by providing them exactly what they need. However, if you receive the wrong product; you can certainly raise a replacement request.
This can’t be generalized. Since rajaquarium.in is dealing mainly with pet & fish food and other pet & fish accessories, it is expected from you that you are placing your order after carrying out thorough research. Still, if you raise a request for return or replacement if you are not satisfied with the quality of product; our quality team will cross-check with the thorough quality inspection methods. If our team finds that your request is genuine and replacement can be made, it will be processed at the earliest.
Once you have raised a replacement request, our team will investigate to check whether the product is eligible for replacement or not. Once confirmed, replacement process will be initiated soon. We will notify you regarding the same via E-mail or WhatsApp. The next expected delivery date will be mentioned in the E-mail/WhatsApp. Keeping in mind the value of your precious time, we try to replace the product in the minimum time period possible.
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